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Help and Support

Installation Instructions:

How do I Install Joi Internet without JoiPhone service?
After signing up for Joi Internet service you will receive a DSL modem via FedEx. Please remove the DSL modem from the box and follow these steps:

Step 1) If you currently have a land line phone line, the new Joi Internet DSL line will be installed on the same line. Connect DSL filter to all phones using the land line (3 included with the Joi DSL modem). If you do not have a landline, or using JoiPhone phone line please go to step 2.

DSL

Step 2) Plug the provided phone cable into the back of the DSL modem and plug the other end directly into the wall jack

Step 3) Plug the provided Ethernet cable into the back of the DSL modem. The Ethernet cable looks a lot like a double wide phone jack. Plug this into the Ethernet jack on the back of the modem labeled LAN or Ethernet), plug the other end of the Ethernet cable into the Ethernet jack on the back of your computer. If you are using a router plug the other end of the Ethernet cable into the WAN or Internet port on the back of the router.

Step 4) Plug the power cable in and switch on the modem.

Step 5) Setup the DSL modem with your user name and password (Click Here)

Step 6) Setup your computer Network Connection for DHCP (Click Here)

 

How do I Install Joi Internet with JoiPhone service?

After signing up for Joi Internet JoiPhone Bundle service you will receive a DSL modem and JoiPhone phone adapter via FedEx. Please remove the DSL modem from the box and follow these steps:

Step 1) Plug the provided phone cable into the back of the DSL modem and plug the other end directly into the wall jack

Step 2) Plug the provided Ethernet cable into the back of the DSL modem. The Ethernet cable looks a lot like a double wide phone jack. Plug this into the 'Ethernet' jack on the back of the modem, plug the other end of the Ethernet cable into the 'Internet' jack on the back of the JoiPhone Adapter.

Step 3) Plug the power cable in and switch on the modem and JoiPhone Adapter.

Step 4) Plug the addtional provided Ethernet cable into the back of the JoiPhone Adapter (labeled Ethernet or port 1, 2, 3 or 4). Plug plug the other end of the Ethernet cable into the Ethernet jack on the back of your computer. If you are using another router plug the other end of the Ethernet cable into the WAN or Internet port on the back of the router.

Step 5) Setup your computer Network Connection for DHCP (Click Here)

Step 6) Setup the JoiPhone Adapter with your user name and password, using PPPoE (Click Here)


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