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Help and Support

How Does it work?

What is the process for getting Joi Internet Service?
Once the customer signs up for DSL service, Joi Internet will verify the DSL order. If the customer currently have DSL service with another company, Joi Internet can switch the DSL service to its network with-in 48 hours in most cases. If the new customer does not have DSL service a new data line will need to be installed. Joi Internet does not do inside wiring, the data line will be installed to the phone box located outside the house or the apartment. Once the data line is installed Joi Internet will ship free DSL modem to the customer. The DSL modem is designed to be self installed by the customer.

Do I need to buy any hardware to use Joi Internet?
Joi Internet will provide you with DSL modem at no charge. If you choose to get JoiPhone phone service bundle, you will receive free telephone adapter and free Internet router.

Do I need to keep a phone line with the telephone company to have Joi Internet DSL?
Joi Internet does not require for you to maintain a land line, in Verizon service area. In AT&T service area we do, but you can get a line with no local or long distance from AT&T and use your JoiPhone line which comes with Unlimited local and long distance calls throughout the US and 9 other countries

How do I go online?
Once you signed up, and installed Joi Internet service you will be able to surf the web using any Internet browser.